Innovative ITIL: A DevOps Approach to the ITIL Framework


In the pool of technology, there is a false consensus that DevOps and ITIL cannot work at hand or exist as pure opposites. However, this popular belief has little support. The ITIL framework allows subscribers to select activities they want to implement that do not want to participate in the DevOps partnership. ITIL offers many useful features that dramatically improve DevOps operations. In order to understand how ITIL integrates with DevOps, it may be crucial to know what it stands for when evaluating their fluid and cross-section structure.

DevOps and ITIL – Assist Companies to Increase Productivity

It is important to consider the size of the organization when adopting DevOps and ITIL. In small organizational circles, the processes are a little less complex and there is no need to monitor everything carefully because everyone knows who to call to solve any problem. If problems arise, monitoring and troubleshooting can be easy. Larger organizations have an in-depth understanding of events, including changes that have occurred, their occurrence, occurrence, and possible history of how to deal with them. The combination of DevOps and ITIL can make monitoring and adjusting changes less challenging, regardless of the size of the organization.

Organizing events is another good example of the importance of large-scale methodology. If you have millions of moving parts, if something goes awry, it is much more important that you have the frame to respond appropriately to this event. Because to a small degree, everyone who wrote the code knows – maybe even the same engineer who configured the server where the code runs. Problem management also becomes very important. Because collaboration and DevOps are good, engineers are constantly getting into the root causes of problems to learn from. The best DevOps stores are those that do not respond when problems occur but are proactive and ensure that problems do not occur first.

The ITIL process framework is just that, a framework. If we understand the infrastructure information framework as a context, it becomes clear that there is no reason why we do not apply DevOps principles in this framework to further improve our technology. By using DevOps to define and implement processes, we can quickly create more secure versions, ensure better communication between teams, encourage faster incident resolution, and ensure that we continue to focus on providing value to teams.

Benefits from ITIL + DevOps

The benefits of ITIL and DevOps that we can consider are:

  • Correct problem-solving in a structured framework leads to quick solutions to complex problems.
  • We all know that ITIL is now compatible with Agile and DevOps, so we are confident that we can improve performance and improve overall business performance.
  • DevOps and ITIL mainly focus on how an organization creates value in service and increases customer satisfaction through continuous development.
  • Increased productivity and continuous improvement serve the organizational purpose of making faster investments.

ITIL and DevOps- Both Operators Can Help With Case Management

Indeed, analysis is not uncommon. Let’s consider a small company with 10 employees or an international company with hundreds to thousands of employees. The combination of DevOps and ITIL can be important in dealing with case management, which often happens unexpectedly. Although DevOps can handle the events that occur in the software development process, ITIL could solve problems that arise when designing and planning the IT which is used to deliver the product. Accidental coincidences don’t follow the rules when they happen, but having a more specific framework in this area can help you get back to work, but you would be without it.

Both Will Help Create a Proactive Framework

The most important factor affecting the flow of an organization’s chain may be the prediction of changes or mistakes before they occur. The key to success for any business is the ability to read trends and record events, merging them with the present to predict potential future success. The combination of DevOps courses and ITIL can provide engineers and developers with a wider scope to create a proactive framework. Designers can pose a software challenge, while engineers create problems with factors such as availability and environmental consistency. The combined result is that companies identify and solve problems long before they occur, thus increasing productivity and improving current processes.

ITIL and DevOps Can Help Manage Change

Changes in planning processes are often expected. Although they often have reasons, change may not be intrinsic motivation. Managing change is not always easy, as the extent of change can be crucial to finding a solution. However, implementing change management through DevOps and ITIL makes it quick to adapt to stabilize business processes before creating sustainable solutions.

One of the strong foundations of ITIL is its disciplined approach to change management, which is often promoted even during the ITIL DevOps certification period. However, administrative channels were attracted by former ITIL followers with DevOps. Thus, one way is supposed to ensure that the benefits of ITIL continue to be through the selectivity of the process. ITIL does not have a strict behavioural model or decision-making policy.

If you recognize ITIL as it is, framing can be an attractive way to get the most out of your work system, and even more so by simply connecting it to DevOps for your organization’s needs. It is generally accepted that DevOps focuses more on fast delivery than anything else. However, the process does not stop after delivery and this is where ITIL comes in as useful support for handling delivered products.

Last Words

In conclusion, ITIL introduced best practices for improving various ITSM processes to incorporate DevOps flexibility and speed to support organizations in this age of high demand. This demonstrates the continuous improvement of the ITIL framework, its modifications and approved organizations. During DevOps certification, ITIL is aware of the need to implement all ITIL processes simply because they are ITILs. Then it becomes clear that DevOps and ITIL use the same principles that are more focused on productivity and organizational efficiency.

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