5 Advantages of Robocall System to Boost Businesses

Let us walk you through the advantages of Robocall services, which are as relevant today as they were several years ago.

With approximately 47.8 billion robocalls made in the United States alone in 2018, automated call technology is on the increase.

Even with the many controversies surrounding its misuse, when done correctly, Robocalling services can not only aid end-users but also smoothen company processes. The improved answer collection functionality in Robocalls makes it even more appealing to organisations for conducting customer satisfaction (CSAT) surveys.

But, before we delve deeper into the company and agent benefits provided by Robocalls, let us first address a burning issue that every conscious business has: Are Robocalls Even Effective?

Robocalls have been used by a variety of businesses worldwide, ranging from telecom to education and medicine to Fintech and on-demand enterprises, to update their clients about their service offerings, the status of their service, or notifications during any emergency.

Not only is it easier to update customers, but it is also easier to collect feedback, which ultimately helps businesses improve their services.

Swiggy, a food delivery service, is one example of a company that uses Robocalls to notify restaurants when an order is placed. It allows eateries to remain on top of their orders and deliver them quickly.

Now that we’ve seen how Robo call software benefits customers, let’s look at the benefits that Robo call provides businesses.

How Can Customer Service Representatives Benefit From Robo Call Services?

#1 Improved Team Productivity

With the addition of Robo call, agents can be reallocated to attend to essential business operations, as this technology saves substantial time of the large labour resources that would otherwise be used to make the calls. Furthermore, Robocalls software contacts a huge number of customers at the same time. In our experience, dialling out to customers to promote items or services gets quite repetitious and frustrating (as most of the time they hear rejection). Smart robocall deployment combined with AI-based voice recognition and live agent integration is an excellent mix. While the robocall continues to filter the interested prospects based on their voice input, the live agent is connected as soon as the prospect expresses an interest in purchasing. All of this, when combined, aids in making the most of available resources and increasing team productivity.

#2 Cost-cutting measures

Robocalls do not require agents to call out, which obviously cuts agent costs, and being built on cloud services decreases infrastructure costs even further. While this may seem obvious, it results in significant savings because such robocalls are dialled out in tens of thousands of calls at once, depending on the client install base.

#3 Simple Integration

The robocall services are simple to integrate with current databases, Lead Management Systems (LMS), and CRMs. With Restful API integration, one may quickly set up automated calls to prospects or customers as specified in the workflow.

#4 Scalability is simple

One of the most significant advantages of Robo call software is its scalability. There is no need to worry about new hardware or telecommunication lines because the majority of them are housed in the cloud. Your service provider can add SIP channels dynamically based on the number of concurrent automated calls. This is especially useful for firms that want to increase efficiency without sacrificing scalability.

#5 Increased response rate

If there is one known fact about outbound marketing, it is that telemarketing calls are far superior to SMS. They are much more personal and engaging, and consumers are more inclined to interact with a phone call than with a text message, which has a higher potential of being misconstrued as spam. They aid in better understanding the pulse of customers while providing businesses with fast feedback and ensuring a high response rate from leads.

Conclusion

While agencies have exploited or mistreated Robocall, making it synonymous with bogus and unpleasant calls, the potential of Robocall is enormous. When used correctly, with proper Caller ID and integration with AI-based Speech Recognition technology, it becomes a low-cost tool for reaching out to consumers or citizens. Ultimately, it proves to be a viable business investment option for firms seeking to provide a rapid and non-intrusive customer experience. To make the most of it, engage with robocall solution providers who will understand your needs and recommend the best implementation.

C-Zentrix provides a variety of robocall services geared at making the telemarketing or customer support process easier for a wide range of businesses across industries. We understand how to combine the power of AI with robocall software to collect important insights from users while keeping the business unobtrusive.