What are ITIL Certifications and are They Worth It?

What are ITIL Certifications and are They Worth It


ITIL certifications assist Information Technology (IT) experts and organizations in aligning their approach with the overarching plan of a business. ITIL-certified expertise can also aid to standardize IT process improvement practices. ITIL teaches us to depend on one another, and professionals can achieve many credentials over time. Obtaining an ITIL certification helps IT employees improve their resumes and contribute to the overall technology strategy of their company. The ITIL framework is a collection of best practices for service management. It was initially published in 1989 as the Information Technology Infrastructure Library (ITIL), and it solely included ITSM training best practices.

What is an Information Technology Infrastructure Library?

ITIL is a set of best practices designed to explain common techniques that IT service design can use to integrate IT services with organizational objectives and bring value to the enterprise. ITIL is the world’s most popular process that includes IT service administration and delivery. The ITIL framework provides a comprehensive set of practices for managing and providing information technology services. The practice, duties, and recommendations all help your organization provide the finest quality services to your clients. You can expect assistance with:

  • Improved services.
  • Compliance demonstration
  • Avoiding Common Pitfalls

The current edition of ITIL includes a set of specialist certificates aimed to certify an individual’s degree of proficiency in specific areas covered by ITIL or to indicate an individual’s level of expertise in the overall project of ITIL best practices. Like many professional skills, calculating the exact worth of an IT qualification is tricky. However, it is commonly acknowledged that certificates are a worthy time and money investment for both businesses and individuals due to a combination of practical and intangible considerations.

What is an ITIL Certification?

The formal ITIL certification program includes 12 certificates that certify the holder’s expertise ranging from extremely basic to highly significant mastery.  This certification is obtained after studying and testing the IT Infrastructure Library (ITIL) framework and  incorporates ITIL training. Individuals are explicitly evaluated on standards and procedures that pertain to business information groups and specialists. ITIL is a well-known and frequently used framework for IT service management. It describes the processes that IT teams should follow while providing IT solutions to staff and clients, from conception and creation to implementation and servicing. As a result, ITIL is an excellent certification path for IT workers.

Four Modules and Levels of ITIL Certification

ITIL certifications are divided into four categories:

  • ITIL Foundation, which covers the fundamentals of the ITIL system
  • ITIL Managing Professional, which necessitates the completion of four modules:
  1. ITIL Specialist: Design, Implement, and Support
  2. ITIL Consultant: Increase Stakeholder Value
  3. ITIL Expert: High Velocity IT
  4. ITIL Strategist: Plan, Direct, and Improve
  5. ITIL Strategic Leader, which necessitates the completion of two modules:
  1. ITIL Strategist: Plan, Direct, and Improve
  2. Leader of ITIL: Digital and IT Strategy
  3. ITIL Expert, to take up all the modules including Managing Professional and Strategic Leader paths

ITIL 4 best practices include three main components:

  • ITIL4 content: Publications and online material
  • ITIL 4 certification training: for seeking training with ITIL
  • ITIL 4 certificate: Master and expert level

Before earning the higher-level or “ITIL Intermediate” modules and certifications mentioned above, ITIL candidates must first obtain the entrance ITIL Foundation certification. 

What are the Benefits of ITIL Certification?

The benefits of ITIL certificates have two perspectives

● Business Perspective

 Different benefits will be regarded differently by employees in different roles in organizations who send their staff on ITIL  training or hire new personnel with ITIL certification. The most obvious divergence is between managed services professionals who desire improved working methods and upper leadership who want better ITSM operations and company outcomes. The advantages of service management can also be considered as drivers for its implementation, i.e., the enhancements required to better execute the business needs for technological empowerment.

● Individual Investment

On an individual level, this certification not only allows a trained individual to assist their employer in delivering on the aforementioned benefits, but it also allows them to invest in their career. This can be viewed on several tiers, including increasing their expertise and skill set (and thus increasing their business value) and obtaining an internationally known and compact training and qualification that may help them ascend in their current organization and seek career progression with other businesses.

  • Then there are the factors associated with IT operations, such as:
  1. Improving productivity and satisfaction among employees.
  2. Increasing speed and flexibility, effectiveness, and agility.
  3. Adopting tried-and-true best practices and techniques.
  4. Improving governance and risk management.
  5. Improving operational and service performance and fostering innovation

Earning an ITIL certificate gives IT professionals access to the most up-to-date standards and processes for organizational IT service management. Study topics include how IT services should fit into the broader corporate plan, organizational change, and IT expenditures. ITIL training also enables professionals to communicate with others within their department using a standard ITIL language.

ITIL certifications can provide job seekers with expertise and authority in a rapidly expanding and competitive profession. These credentials help IT workers build their portfolios and allow them to use consistent, dependable ways when providing basic IT services. Essentially, ITIL certifications enable IT employees to handle organizational and information system changes consistently.

The Features of ITIL Foundation Course

This certification provides an overview of ITIL. The ITIL Foundation training and coaching will assist you in viewing continuous delivery and ITSM training as a means of creating, delivering, and continuously improving goods and services and their value.

  • Taking a holistic approach to value development through services.
  • The seven driving principles of ITIL 4.
  • The four service management dimensions.
  • How diverse ITIL 4 management methods aid in the improvement of operations and outcomes.

The Features of ITIL Managing Professional Course

This program equips applicants with the expertise they need to execute digitized business operations, such as how to produce shareholder wealth. Candidates for the ITIL 4 Managing Professional certification must finish the ITIL 4 Foundation module as well as four higher-level modules:

  • ITIL 4 Specialist: Design, Implement, and Support.
  • Drive Stakeholder Value as an ITIL 4 Specialist.
  • ITIL 4 Specialist: High-speed IT
  • ITIL 4 Strategist: Lead, Plan, and Improve.

The Features of ITIL Leader Course

This certification educates applicants on how to think, coordinate, and use digitized goods and services to their advantage. Candidates must pass the ITIL 4 Foundation module and two additional higher-level modules to acquire the ITIL Strategic Leader (ITIL SL) certification.

  • ITIL 4 Strategist: Lead, Plan, and Improve.
  • Leader of ITIL 4: Digital & IT Strategy

The Features of ITIL Expert Course

Candidates are eligible for the “ITIL Master” designation once they have completed all of the Managing Professional and Strategic Leader certification modules. Candidates must, however, have at least five years of experience working in relevant areas across:

  • Leadership in service management.
  • Management and management consulting roles

Is ITIL Certification Worth It?

ITIL-certified individuals will most likely help in the IT delivery of services and support operations and outputs from an organizational standpoint. Importantly, ITIL is merely advisory rather than regulatory, allowing businesses to “accept and modify” only what they require and in the framework of their requirements.

ITIL offers multiple benefits to individuals in terms of employee professional transition, yet the usefulness of an ITIL certificate is highly dependent on a variety of conditions. For example, the employee’s desire to advance in their career through training and certification, or consider the local workforce and the need to distinguish or meet minimal entrance requirements for specific roles that require certification.

Employers and employees should consider ITIL training in addition to real-world experience. Such candidates can showcase how they have employed ITIL’s best practices to enhance processes and outputs.


ITIL certification is widely accepted as the industry standard in IT service management. This certification demonstrates an individual’s or organization’s expertise and knowledge of ITIL best practices. So, which certification should you pursue? The Foundation level is a good place to start if you’re new to IT Service Management or ITIL, and then you can expand from there. If you are not new to ITIL, all you need to do is ask yourself what you want to accomplish with such a qualification, and then determine which one best meets your objectives.

Whatever certification you choose, it will be a significant addition to your ITSM résumé and will help you progress your profession in ITSM training. Begin your ITIL course right away with Knowledgehut ITIL Certification courses.


1. Who is eligible for pursuing ITIL certifications?

ITIL certificates are only available to individuals and not to organizations. If a corporation claims to be ITIL certified, they are most likely:

  • Conform with a similar but distinct standard, such as ISO/IEC 20000, for which enterprises can gain certification.
  • Encourage any number of staff who hold ITIL qualifications inside the firm.

2. How difficult is the ITIL certification?

For candidates who have spent enough time studying the research materials, obtaining the ITIL Foundation certification is extremely simple. This is considerably easier if they already hold service management jobs and can contextualize the ITIL Foundation content in their daily work. Higher-level ITIL certifications are more difficult to obtain due to the strong understanding required and the higher pass criterion.

3. What opportunities are available with an ITIL certification?

Since ITIL, the number of occupations where ITIL certification is appreciated has grown dramatically. Previously the ITSM training recommendations aided employees in or aspiring to ITSM roles.  A few examples of opportunities for ITIL-certified professionals are IT Customer Service Manager, Contract Management Manager, or high-level jobs such as IT Manager.

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